Frequently asked questions
Goods ordered may only be returned within the first 7 working days for a full product refund including VAT but excluding delivery charges, providing the following conditions are fulfilled:
- Goods returned must be recieved in as new condition with all products seal intact
- Goods must be returned complete (including packaging, cables, manuals, CD’s etc). If any item(s) are missing when received then the product is deemed incomplete.
- The packaging of the goods must be unmarked and undamaged
- Carriage costs for the original despatch and returning the Goods are your responsibility
- The Goods remain your responsibility during transit and until signed for by us
If upon receipt the returned Goods fail to meet the above conditions then we may refuse to accept the Goods or charge a restocking fee (£20 or 20% whichever is greater).
We will ensure that all products are packaged correctly and delivered to the highest standards to minimise any damage being sustained during transit.
Before any goods are signed for, you should check that there is no damage, effectively by signing for them, you are accepting the delivery in perfect condition. If there is any damage, please do not sign for the goods and notify us as soon as possible that you have refused the delivery. At times we appreciate with large deliveries this may not always be possible, so should you find that within 24 hours of delivery there are damaged products, please notify us for a replacement to be despatched.
Before ordering please ensure the cabinet ordered will suit your application and space.
Cabinets returned will be subject to charges. Returning the goods will remain your responsibility and Comm-Store will not be held liable for any damage caused either by yourselves or your delivery company.
Please note once a cabinet has been signed for we are unable to accept responsibility for any damage. We strongly advise that all cabinets are unpacked and checked before signing for them.